Customer Service Employee - French


Customer Support Employee - French
Minimal 1 year of customer support experience | Customer Focus | Excellent French communication skills
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Where will you work?

We are LiteBit. The platform where crypto trading is safe, simple and human. We support you in buying, selling and managing your crypto. We strive to be the most customer friendly and trusted platform. We’ve got the funding and ambition to become the best in Europe. How we’re going to go about that will be part of your job. Right now, we’re fully re-engineering our frontend, trading engine and back office, so there’s plenty of room for your ideas. You can get cracking here as a pioneer in crypto currencies.

What are you going to do?
  • Assisting customers via phone, e-mail, chat and social media
  • Respond to general questions from customers and colleagues 
  • Administrative tasks regarding customer data 
  • Providing customers with (additional) information about the services LiteBit offers 
  • Processing customer orders 
  • Exceeding expectations of our customers 

What are you bringing?

  • Minimal 1 year experience in customer support via telephone
  • C2 level in French writing and speaking
  • General know-how of cryptocurrency and blockchain is a plus
  • Customer and result oriented and excited to help users solve their pain points
  • Ability to communicate clearly and positively while staying patient
  • Can empathize with users and quickly grasp the issues they’re facing
  • Fluent communication (speech and writing) in Dutch, English and French (additional languages is a plus)
  • Self-motivated and able to work effectively in both an independent as team setting
  • Able to work under pressure and don't give up easily

What do you receive back?

  • Fulltime job
  • A team of energetic colleagues of 30 years on average.
  • A start-up vibe, with the power of a scale-up.
  • Trainings, conferences: when you think you need them, we make sure you can go
  • The latest technology in the world of crypto
  • The drinks and team activities we deserve.
  • Very accessible workspace in the centre of Rotterdam (right across from Rotterdam CS).

Apply directly, then we'll contact you as soon as possible.

Apply directly